SHIPPING
Our beer is stored cold and we do everything possible to maintain freshness during the shipping process so that you get to enjoy our beers at their absolute best. We ship on Mondays and Tuesdays (excluding Public Holidays) to give all orders a fighting chance of being delivered before the weekend, so they aren’t sitting in a depot without refrigeration.
All orders are shipped through courier services with signature on delivery. You will be able to track your order via the tracking number provided in the confirmation email. If you have provided an incorrect address, please contact us immediately via email.
If no-one is at the delivery address to receive your parcel it will be returned to the depot and will need to be picked up and signed for by a person over 18 years of age.
Our beers are shipped to QLD, NSW, ACT, SA and VIC and we do not accept international orders at this time. Shipping times will vary based on your location. Please email us at hello@kicksbrewing.com.au if your beer hasn’t arrived within 10 business days.
Any other issues drop us an email at hello@kicksbrewing.com.au
STORING OUR BEERS
We are passionate about the quality of our beer which is why we’ve invested in dedicated cold storage for all our beer to ensure it’s at its best when consumed. We recommend that all our IPAs, Pale Ales and any other highly hopped variants are treated like milk, so that means keep them cold and drink them fresh, ideally within 2 months of canning date.
RETURNS
We are unable to offer a refund on perishable items such as beer, but if you are not satisfied with your beer purchase please get in contact at hello@kicksbrewing.com.au and let us know your concerns.
Our returns policy applies to all non-beer merchandise products and lasts for 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Gift cards are exempt from being returned.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@kicksbrewing.com.au
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace merchandise items (not beer) if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@kicksbrewing.com.au
Return shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
